Shipping & Delivery
How We Ship Your Order
At myglucose.eu, we aim to make delivery of your continuous glucose monitoring (CGM) system simple, fast, and reliable. CGM sensors are compact medical devices, which allows us to prepare and dispatch orders efficiently.
Order Processing & Dispatch
- Orders are prepared and shipped on the next working day after order confirmation
- Once prepared, your order is handed over to our delivery partner for transport
As soon as your parcel is ready to be shipped, you will receive an email with a tracking number, allowing you to follow your delivery step by step.
Free shipping from 100 EUR
Delivery Time
- Dispatch: next working day
- Total delivery time depends on:
- the destination country
- the selected delivery service
- the delivery partner’s transit time
Please note that while we ship promptly, the total shipping time may vary depending on location and service provider.
Delivery Methods
We primarily use:
- secure parcel lockers
- trusted courier services (when applicable)
Available delivery options are displayed during checkout.
Delivery Area
We currently deliver to:
- Estonia
- Latvia
- Lithuania
If you are unsure whether delivery is available to your location, please contact our support team before ordering.
Temperature & Storage Safety
CGM sensors must be stored within a specific temperature range to ensure accuracy and quality.
- All CGM sensors are stored according to manufacturer requirements
- We only use delivery methods suitable for temperature-sensitive medical devices
- Customers should store sensors according to the instructions provided with the product after delivery
If There Is a Delivery Issue
If your order is delayed, damaged, or appears incomplete:
- please contact us as soon as possible
- include your order number and tracking information
We will review the situation and assist you promptly.
Need Help?
If you have questions about shipping or delivery, please contact us at: info@myglucose.eu